Responsible Gaming at Ardente Casino

Gambling is entertainment. When it stops being that and becomes a problem, it's time to stop. At Ardente Casino we take responsible gaming seriously, not as a facade slogan but as a concrete commitment to our players' wellbeing.

This page isn't here to fill a mandatory space imposed by licenses. It's a real resource to help you recognize signs of problematic behavior, give you practical tools to maintain control, and direct you toward professional support if you need it.

Gaming should remain a pleasant, occasional, and sustainable activity. Not a way to solve financial problems, not an escape from reality, not an obsession that consumes time and mental resources. If you find yourself in any of these situations, keep reading

Recognize the Signs of a Problem

Gambling addiction doesn't arrive suddenly. It develops gradually, often without the person realizing it. Here are some signs that might indicate your relationship with gaming is becoming problematic:

Financial Signs

You deposit more money than you can afford to lose
You borrow money from friends or family to gamble
You delay paying bills or rent to have more money to play
You lie about amounts lost or frequency of play
You chase losses by increasing bets to "recover"

Behavioral Signs

You play for longer periods than you planned
You constantly think about gaming even when you're not playing
You neglect work, family, or hobbies to dedicate more time to gaming
You feel restless or irritable when you can't play
You hide your gaming activity from people close to you

Emotional Signs

You use gaming to escape personal problems or negative emotions
You feel guilty or ashamed after playing
You experience anxiety or depression related to gaming losses
Your self-esteem depends on wins or losses

If you recognize two or more of these signs in your behavior, it's important to stop and seriously evaluate the situation. There's nothing wrong with asking for help.

Self-Control Tools at Ardente Casino

Prevention is better than cure. Ardente Casino offers several tools integrated into the platform to help you maintain control of your gaming activity. These tools are free, easy to activate, and can make a significant difference.

Deposit Limits

Set a maximum cap you can deposit in a specific period: daily, weekly, or monthly. Once you reach the limit, you can't make further deposits until the period resets.

Practical example: you set a €200 monthly limit. After depositing this amount, the system automatically blocks new deposits until the first day of the next month. This protects you from impulsive decisions in moments of frustration.

How to activate it: go to your account settings, "Responsible Gaming" section, and set your desired limit. Changes to limits take effect immediately for increases, but require 24-48 hours for reductions (to avoid impulsive decisions).

Loss Limits

Establish how much you're willing to lose in a single session, day, week, or month. When you reach the limit, gaming is automatically blocked until the period resets.

This tool is particularly useful for those who tend to chase losses. Instead of continuing to play hoping to recover, the system stops you before the situation worsens.

Gaming Time Limits

Set a maximum duration for your gaming sessions. After the set time, you receive a pop-up warning inviting you to take a break. You can choose to close the session or continue, but the warning helps you stay aware of elapsed time.

Extended gaming sessions reduce the ability to make rational decisions. Taking regular breaks improves control and prevents impulsive behaviors.

Reality Check

Receive periodic notifications during gaming that inform you how long you've played and how much you've won or lost in the current session. These notifications serve to maintain awareness and prevent the "trance" typical of prolonged gaming.

Self-Exclusion: When You Need a Break

If you feel you've lost control or simply want to take a break from gaming, self-exclusion is the most effective tool. Ardente Casino offers two types of self-exclusion.

Temporary Self-Exclusion

You can suspend your account for predefined periods: 24 hours, 7 days, 30 days, 3 months, 6 months, or 12 months. During this period:

You can't access your account
You can't make deposits
You don't receive promotional communications via email or SMS
Your account remains active but inaccessible

At the end of the self-exclusion period, the account is automatically reactivated and you receive a notification. You can request an extension of the period at any time by contacting support.

Permanent Self-Exclusion

If you decide to permanently stop gaming, you can request definitive account closure. This decision is irreversible. The account is permanently closed, data is removed from the system (respecting data retention regulations), and you can't register again with the same personal details.

Before closing your account, make sure to withdraw any remaining balance. Once closed, it's not possible to recover funds or information.

How to Activate Self-Exclusion

Go to your account settings, "Responsible Gaming" section, and select the self-exclusion option. Choose your desired period and confirm. For permanent self-exclusion, contact customer support who will guide you through the process.

Self-Assessment Test

If you have doubts about your relationship with gaming, this brief test can help you evaluate the situation. Answer honestly to the following questions:

Have you ever lied to friends or family about the amount of money lost gambling?
Have you ever played longer than you planned?
Have you ever used money intended for other expenses (bills, rent, groceries) to gamble?
Have you ever tried to recover losses by gambling even more?
Have you ever felt guilty or depressed after a gaming session?
Has gaming ever caused problems in your personal relationships?
Have you ever borrowed money to gamble?
Has gaming caused you problems at work or in studies?

If you answered "yes" to two or more questions, you're likely developing a gambling problem. We recommend contacting a specialized organization to receive professional support.

Support Organizations

You're not alone. Specialized organizations exist that offer free and confidential support for people with gambling problems. These organizations have experience treating addiction and can provide counseling, therapy, and recovery programs.

International Resources

Gamblers Anonymous - Support groups based on the 12-step program. Free meetings worldwide. Website: gamblersanonymous.org
GamCare - 24/7 online and telephone support. Website: gamcare.org.uk
Gambling Therapy - Global service with support in multiple languages. Website: gamblingtherapy.org
BeGambleAware - Information and support for responsible gaming. Website: begambleaware.org
National Council on Problem Gambling (US) - Helpline: 1-800-522-4700. Website: ncpgambling.org

Contacting one of these organizations doesn't mean being labeled as "addicted". It simply means taking care of yourself and addressing a problem before it becomes unmanageable.

Practical Tips for Gaming Responsibly

Even if you don't have an addiction problem, following some guidelines can help you keep gaming a fun and sustainable activity.

Set a Fixed Budget

Before you start playing, decide how much you can afford to lose. Never use money intended for essential expenses like rent, bills, or groceries. Gaming should be considered an entertainment cost, like going to the movies or out to dinner.

Don't Chase Losses

Accept that losses are part of gaming. Don't try to recover by depositing more or increasing bets. This is the fastest path to even greater losses and frustration.

Take Regular Breaks

Every 30-60 minutes, take a break. Get up, walk around, drink water, do something else. Breaks help maintain lucidity and prevent impulsive decisions.

Don't Play Under the Influence of Alcohol or Drugs

Substances alter judgment and increase risk propensity. Only play when you're sober and able to make rational decisions.

Don't Use Gaming to Solve Problems

If you're going through a difficult period (financial, relational, work problems), gaming isn't the solution. In fact, it risks making the situation worse. Seek appropriate support to address real problems.

Maintain a Balanced Life

Gaming shouldn't become your main activity. Maintain hobbies, social relationships, physical activity, and interests outside of gaming. A balanced life reduces the risk of developing addictions.

Minor Protection

Gambling is prohibited for anyone under 18 years old. Ardente Casino applies strict controls to prevent minor access:

Mandatory age verification during registration
ID document check before first withdrawal
Automatic blocking of accounts if age discrepancies are detected

Tips for Parents

If you have children or teenagers at home, take precautions to prevent access to gambling sites:

Use parental control software to block access to gaming sites
Never share your login credentials
Monitor your children's online activity
Talk openly about the risks of gambling
Protect your credit cards and payment methods

If you discover that a minor has created an account on Ardente Casino, immediately contact support. We'll close the account and return any deposited funds.

Ardente Casino's Commitment

As a gaming platform, we have a responsibility to promote healthy behaviors and intervene when we detect problematic signs. Our commitment includes:

Staff training to recognize at-risk behaviors
Player activity monitoring to identify problematic patterns
Responsible communications that don't encourage excessive gaming
Collaboration with organizations specialized in treating gambling addiction
Transparency in terms and conditions, winning probabilities, and gaming mechanisms

If our team detects suspicious activity in your account (excessive deposits, prolonged gaming sessions, loss-chasing patterns), we might contact you to offer support or suggest using self-control tools.

We don't do this to limit your enjoyment, but to protect your wellbeing. We'd rather lose a customer than contribute to an addiction problem.

Play with Your Head, Not with Your Emotions

Gambling can be a fun pastime if approached with the right mindset. Set limits, respect them, and stop when the fun ends. If you feel you have a problem, don't wait for it to get worse. Ask for help today.

Ardente Casino is here to offer entertainment, not to create problems. Use the tools we provide, be honest with yourself, and play responsibly. Your wellbeing is more important than any win.